FAQ

Shipping

When Will My Items Ship, Are There Delays Due To COVID?

I currently ship out items twice a week. Items ordered Saturday-Tuesday at 11:59pm MT will be shipped Wednesday afternoon. Items ordered Wednesday - Friday at 11:59pm MT will be shipped Saturday morning. If you need your item shipped faster than the above times please contact me before placing an order!

When will Pre-Orders Ship?

Items that are set to Pre-Order status will have their estimated shipping date or estimated window in the description of the item. You will receive a tracking number as your item is being packaged. Please be aware, by default, if any in-stock items are ordered with the Pre-Order they will be shipped at the same time. If you wish the in-stock items to arrive first please make to separate orders as they will have to be shipped separately.

Do You Ship Internationally?

I do! Though the store is new and there may be some hiccups. If you find you cannot check out using your country information please contact me.

How Long Does Shipping Take?*

Standard shipping for US customers - 5-7 Business days

Priority Shipping for US Customers - 2-5 Business days

Shipping for international customers - 2-6 weeks

*Due to COVID-19 as well as the current state of the USPS, delivery times may be unreliable. Please allow some extra time for your packages to arrive.

My Items Are Stuck in Pre-Shipment. What Do I Do?

Packages enter pre-shipment when I purchase and print out a label for your order. I drop off packages Wednesdays and Saturdays so the shipping should update within 24-48 hours after drop off.

That said, if a package is stuck in the Pre-Shipment status for 7 business days or more there may be something wrong.

While it is incredibly rare, if you are seeing a Pre-Shipment status for over a week (and especially over 2 weeks) then there is a chance the post office has lost your package. If you feel this is the case please tell me! Once I know, I can file a claim with USPS for the lost package and ship you something new.

For international customers: you may see a delay in updates once the package leaves US customs. You should see an update once the items arrive overseas or are accepted by your local post.

In the rare case that I do not have the item in stock anymore you will receive a full refund for lost items.

When contacting me about the package please be sure to include the tracking number you were given, your full name, and order number.

How Are Items Packaged, Are They Discrete?

All items will arrive to you in an appropriate envelope or box with no outside information, logos, or markings on them. Customs forms will describe the item as the basic product. Ex: Pillowcase for Dakimakuras

Purchase should show up as SHOPIFY OR AYCEEART on your credit statements.

International Shipping is Expensive. Is There A Way To Make It Cheaper?

I do my best to charge what the cost of shipping and supplies / handling are as fairly as I can. Unfortunately, shipping packages internationally is just plain pricey! It's also hard to judge in catch-all pricing since every country is different. There is, sadly, nothing I can do to change these costs and they tend to rise every year.

That said here are very rare cases where the shipping that is charged is much more expensive than the package costs to put together and ship. I cross reference all costs and, in the rare case you heavily overpaid on shipping, I will refund the difference after I create the shipping label. This policy is entirely up to the store's discretion and will not apply to most customers.

Returns and Exchanges

Refunds

Full refunds will be provided:

  • If product is damaged in the mail and you elect to return it. [ Photo proof of the damaged item must be sent within 72 hours of package arrival. If the package arrives damaged please take a photo of the unopened package before assessing interior damages. This helps me make claims with USPS. ]
  • If you request a refund before the item has been packaged and shipped.
  • The item is lost in the mail -- Tracking numbers will be consulted for this information. If the item appears to be lost in the appropriate time frame a refund will be given. Full refunds cannot be given for items marked as delivered to the address you provided.

Partial Refunds

Only the price of the item itself (not the shipping) will be refunded IF:

  • The item has been shipped already. The customer will have to return the item for a refund.
  • If the customer accidentally orders the wrong item or incorrectly order multiples of the same item.
  • The item arrives damaged (with proof of damage given within 72 hours) but the customer elects to keep the damaged item as it is still in reasonable working condition. In this case a 10% refund will be provided on the base item cost.

Exchanges

  • If the wrong item is sent by the seller OR the item arrived heavily damaged. The customer may request a new item and shipping will be free. [ Please provide photos of the damage within 72 hours ]
  • If the wrong item is purchased by the buyer. The customer may exchange the item for an alternate one but must pay for shipping of the returned item and the new item that needs to be shipped. The new item will be shipped once a valid tracking number has been given and the return is in the hands of the courier.

Merchandise and Services

What Are Your Hours?

I work Monday - Friday and take weekends and holidays off. Emails and questions about your order will be answered during the hours of 12pm - 6pm mountain time (Denver, USA).

How Do I Wash My New Dakimakura?

While the absolute best method for keeping Dakimakuras looking great is to hand wash them you can also use a washing machine!

If using a machine I recommend turning the Dakimakura inside out if possible and using a cold wash with a gentle detergent (like Woolite). Hang and air-dry to keep colors vibrant.

 

Pet / Allergy Warning

I work from and store my merchandise in an apartment that has pets (dogs). Due to this there may be a stray pet hair or two, most commonly in the outside packaging where the tape sticks. I do my best to store my items in a safe area where the pets don't go, but people with pet allergies or sensitivities may want to wash any cloth items purchased before use.