FAQ
Merchandise and Services
What Are Your Hours?
I work Monday - Friday. Customer service messages will be answered during non-holiday weekdays.
How Do I Wash My New Dakimakura?
While the absolute best method for keeping Dakimakuras looking great is to hand wash them, you can also use a washing machine.
If using a machine I recommend turning the Dakimakura inside out if possible and using a cold wash with a gentle detergent (absolutely no bleach!). Hang and air-dry to keep colors vibrant.
Can You Customize My Order?
There are a few minor additions I can do upon request such as signing prints or adding a gift note or small doodle. I will fulfill these free requests to the best of my ability, though there are times they may run the risk of being missed such as during heavy order periods and holidays.
Unfortunately most custom options I cannot offer. This is due to the nature of being a small, single person owned shop as well as having to order everything I sell in bulk. Items are usually made far ahead of when they get sold online and cannot be customized once shipped to me.
Shipping
When will Pre-Orders Ship?
Pre-Orders will include the estimated shipping date/window in the item description. These items require time to manufacture and are not currently in stock. As a result, they will not ship right away and will start shipping around the estimated window.
Once the item is in stock tracking numbers will be provided prior to shipment. Please allow longer than the usual time-frame for these items to be fulfilled.
If any in-stock and pre-order items are ordered together, they will be shipped together during the pre-order estimated window. If you would like the in-stock items to arrive earlier than a pre-order, please consider placing two separate orders.
Do You Ship Internationally?
As of 2022 I have paused most international shipping. I have made this difficult choice due to multiple issues, costs, licensing problems, and packages being lost at a higher rate. Going forward I will only be offering this service to USA/Canada through Shopify and all other shipping services through Etsy.
- NON USA CUSTOMERS: Please use this Etsy Mirror in order to purchase items. Due to international laws there are still restrictions on where I can ship (ex: I cannot ship to Germany at this time). I apologize for any inconvenience.
- As of 08/2024 Etsy no longer allows the sale of Adult Content, even if properly censored. Due to this I can no longer list any NSFW items there. Please contact me if you would like more information / clarification.
How Long Does Shipping Take?*
- Standard shipping for US customers - 4-7 Business days from drop-off
- Priority Shipping for US Customers - 2-5 Business days from drop-off
- Shipping for international customers - 2-8+ Weeks from drop-off
Pet / Allergy Warning
I work from and store my merchandise in a small apartment that has pets (dogs). Due to this there may be a stray pet hair or two, most commonly in the outside packaging where the tape sticks. I do my best to store my items in a safe area where the pets can't reach, but people with pet allergies or sensitivities may want to wash any cloth items purchased before use.
Can I Have Your Printing Sources?
Unfortunately all my printing resources are only suitable for mass production or bulk printing. I cannot answer source questions on materials, products, etc for people looking to create one-off customs for themselves. If you are a creator looking to mass produce a product I can try and answer any questions you may have about production!
Can I Have Your PSD files, High Res files, etc? I’d Like To Make A One-Off for Personal Use.
I don't provide working files (PSDs), print-quality files, or permission to print any artwork unless under specific and contractual circumstances. Because theft is so common, it's impossible to control how the files are used once they've been shared.
I usually allow non-profit print rights to clients for their custom commissions so that they can print their own copies. For more information please see my commission TOS for more information.
Companies interested in distributing my artwork can reach out to discuss bulk ordering prices or royalties.