FAQ

Merchandise and Services

What Are Your Hours?

I work Monday - Friday. Customer service messages will be answered during non-holiday weekdays. All hours, including when sales begin, are in Mountain Time.

How Do I Wash My New Dakimakura?

While the absolute best method for keeping Dakimakuras looking great is to hand wash them, you can also use a washing machine.

If using a machine I recommend using a cold wash and a gentle detergent (absolutely no bleach!). Hang and air-dry to keep colors vibrant.

Can You Customize My Order?

I can do small additions upon request such as signing prints or adding a gift note. I will fulfill these requests to the best of my ability, though there are times they may run the risk of being missed. Please keep in mind that these are free additions with no guarantee.

Unfortunately, due to the nature of being a small single person owned shop I am unable to accommodate item customization requests.

Shipping

Where Do You Ship From?

All items ship from the USA and are hand-packed by me.

When will Pre-Orders Ship?

Pre-Orders will include the estimated shipping date/window in the item description. These items require time to manufacture and are not currently in stock. As a result, they will not ship right away and will start shipping around the estimated window. 

Once the item is in stock tracking numbers will be provided prior to shipment. Please allow longer than the usual time-frame for these items to be fulfilled.

Orders will only ship complete. If you would like the in-stock items to arrive earlier than a pre-order, please consider placing two separate orders.

Do You Ship Internationally?

I have ended international shipping due to multiple issues, costs, increasing licensing problems, confusing taxation rules, and packages being lost at a higher rate. Going forward I will only be offering limited shipping services through Etsy. I understand this is frustrating for some customers, and am sorry about the inconvenience. 

• Please use this Etsy Mirror in order to purchase items.
• EU Customers: Due to complicated shipping restrictions enacted in Dec 2024 I may no longer be able to ship to some countries in the EU, even through Etsy.
• As of 2024 Etsy no longer allows the sale of Adult Content, even if properly censored. If you would like to contact me to swap out items please email me at ayceeart@gmail.com prior to making a purchase. I will do my best to work with you to get you the item you want.

How Long Does Shipping Take?*

• Standard shipping for US customers - 4-7 Business days from drop-off

• Priority Shipping for US Customers - 2-5 Business days from drop-off

• Shipping for international customers - 2-8+ Weeks from drop-off

Pet / Allergy Warning

I work from and store my merchandise in a home that has pets (dogs). There may be a stray pet hair or two, most commonly in the outside packaging. I store my items in a safe an clean area where the pets can't physically reach, but people with pet allergies or sensitivities may want to wash any clothing or cloth items purchased before use.

General Art Usage FAQ:

Can I Have Your Printing / Manufacturing Sources? 

My printing resources are only suitable for creators looking for bulk printing. I cannot answer source questions on materials, products, etc for people looking to create one-off customs for themselves. If you are a creator looking for sources feel free to email me to ask questions! Please make it clear in your email.

Can I have PSD files, High Res files, etc? I would like to make a print for personal use.

I don't provide working files (PSDs), print-quality files, or permission to print any artwork unless you are the commissioner and the prints are for personal use.

I understand that shipping can be expensive or not available in some areas. If you would like my merchandise available in your country your best bet is to reach out to a local distributor and ask them to carry my products.

Companies that are interested in distributing my artwork can reach out to discuss bulk ordering prices or royalties.