FAQ
Shipping
Will my items arrive in time for the Holidays?
Unfortunately due to being a small business packages are never guaranteed for holidays, conventions, or any other specific arrival times. Please be sure to order your items well in advance if you need them by a certain date.
When Will My Items Ship?
I ship out in-stock items within 5 business days (M-F) of purchase. All items ship from the USA and through USPS.
Shopify automatically sends an email to the customer's provided address when the shipping label is made. You can keep track your order with it for the most updated information.
All shipping is non-refundable if the item has already been mailed. All customs fees items may incur from international shipping are to be paid by the customer.
When will Pre-Orders Ship?
Items that are Pre-Orders will have their estimated shipping date/window in the description of the item. These items need time to be manufactured and will not ship immediately. You will receive a tracking number when the item is about to be shipped out.
Please be aware, by default, if any in-stock items are ordered with the Pre-Order they will be shipped all at once. If you wish the in-stock items to arrive earlier please make two separate orders.
Do You Ship Internationally?
As of 2022 I have paused most international shipping. I have made this difficult choice due to multiple issues, costs, and uncertainty with shipping internationally. Going forward I will only be offering this service to USA/Canada through Shopify and all other shipping through Etsy.
- NON USA CUSTOMERS: Please use this Etsy Mirror in order to purchase items. Due to international laws there are still restrictions on where I can ship. I apologize for any inconvenience.
How Long Does Shipping Take?*
- Standard shipping for US customers - 5-7 Business days from drop-off
- Priority Shipping for US Customers - 2-5 Business days from drop-off
- Shipping for international customers - 4-8+ Weeks from drop-off
My Items Are Stuck in Pre-Shipment. What Do I Do?
Packages enter pre-shipment when I purchase and print out a label for your order. Most packages ship out within 3-5 business days of label creation. There are special circumstances where a tracking number may sit in pre-shipment for a longer time such as: Black Friday, Large Pre-orders, or Holidays. Please leave time for these orders to be dropped-off.
If you feel a package may be lost please contact me so I can look into it.
When contacting me about a package please be sure to include the tracking number you were given and order number.
How Are Items Packaged, Are They Discrete?
All items will arrive to you with no outside information, logos, or markings on them. Customs forms will describe the item as the basic product. Ex: Pillowcase if the item is a Dakimakura
Purchase should show up as SHOPIFY OR AYCEEART on your credit statements.
Returns and Exchanges
Full Refunds
Full refunds will be provided:
- If you request a refund before the item has been shipped.
- The item is lost and NOT marked as delivered.
- The items mailed are incorrect. Items will be refunded in full once the return label is scanned unless customer elects to make an exchange.
I will no longer initiate any refunds or exchanges requiring returned merchandise until a tracking number for the returned order is scanned by USPS.
Partial Refunds
Shipping will not be covered or refunded if:
- The item has been shipped already.
- If the customer is at fault for incorrect order information (ex: ordered the wrong item, provided an incorrect address, forgot an apartment number etc).
Exchanges
- If the wrong item is sent by the seller OR the item arrived heavily damaged. The customer may request a new item. Please provide photos of the damage/incorrect item.
- If the wrong item is purchased by fault of the customer they may pay the cost of return and reshipping in order to receive an exchange.
- You may exchange, remove, or add items to your order at any time before the order is packed by sending the store an email. Once packed I am unable to make changes.
I will no longer initiate any refunds or exchanges requiring returned merchandise until a tracking number for the returned order is scanned by USPS.
Reshipment Policy
- I will reship an item that is lost, or otherwise encountered a mishap during shipping, one time. If the item doesn't make it to the destination a second time a refund for the item's cost will be sent to the customer and the order will be closed.
- I will refund orders if an item is returned to me and I am, for any reason, unable to fulfill it normally (ex: Being out of town, the item is out of stock, etc )
Merchandise and Services
What Are Your Hours?
I work Monday - Friday. Emails and questions about your order will be answered within these time frames.
How Do I Wash My New Dakimakura?
While the absolute best method for keeping Dakimakuras looking great is to hand wash them you can also use a washing machine.
If using a machine I recommend turning the Dakimakura inside out if possible and using a cold wash with a gentle detergent (absolutely no bleach!). Hang and air-dry to keep colors vibrant.
Pet / Allergy Warning
I work from and store my merchandise in a small apartment that has pets (dogs). Due to this there may be a stray pet hair or two, most commonly in the outside packaging where the tape sticks. I do my best to store my items in a safe area where the pets can't reach, but people with pet allergies or sensitivities may want to wash any cloth items purchased before use.
Can You Customize My Order?
There are a few minor additions I can do upon request such as signing prints or adding a gift note. I will do my best to fulfill these requests but during heavy order periods I may be unable to.
Unfortunately there are many custom options I cannot offer. These include, but are not limited to: Editing art to make a new custom version, Making a one-off print, Making a one-off daki, Making custom dakis, Ordering in a material I do not advertise, etc.
This is due to the nature of being a small, single person owned shop as well as having to order everything I sell in bulk. Items are usually made far ahead of when it gets sold online and cannot be customized once shipped to me.
Can I Have Your Printing Sources / PSD files / etc? I’d Like To Make A One-Off for Myself.
Unfortunately all my printing resources are only suitable for mass production or bulk printing. I cannot answer source questions on materials, products, etc for people looking to create one-off customs for themselves.
I never offer the working files (PSDs), High quality files, or Permission to print any of the artwork sold in my store or otherwise. The only exception to this rule is if the art is your own personal commission and being printed for no-profit use.